Happy customers are vital to the success of a store, and customer service is the key to keeping your business top of mind. This means you need to be consistent in your offering over and over again, so the customer knows that every time they visit your store they will find what they are looking for. Also, staff is integral to a store’s survival so make sure you engage and involve them in every aspect of your business. Knowledge is a powerful tool when dealing with customers.
Sydney based retail store Opus Design has been in business for nearly 50 years and has loyal customers who have been coming to the store for more than 30 years. So how does owner Chris Tourgelis do it? Click on the image below to find out.
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