Over the past three months it has become much harder to find and recruit new team members, according to an Australian Retailers Association (ARA) survey.
Indeed, 61 per cent of retailers says that labour shortages have gotten worse, or much worse, over the past three months, while 39 per cent says the situation has stayed the same.
ARA CEO, Paul Zahra, says the labour and skills crisis must be urgently addressed.
“Retail businesses are fundamental to Australia’s economy and our daily lives, and they simply can’t get enough staff,” he explains.
“This has been an issue through the pandemic, which has intensified this year and what’s worrying is that things are not getting any better. The labour and skills crisis are in addition to the intense cost pressures businesses are facing, with rents increasing along with fuel and energy costs and supply chain constraints. It is a dire situation for many small businesses, who are struggling to keep their heads above water.”
However, there are people out there that want to work but are not allowed due to current legislation including pensioners.
“We need to see some practical solutions so businesses can access a bigger talent pool, which would allow them to trade closer to their full potential.
“We continue to call on the federal government to allow employment income to be exempt from the age pension income test. This would mobilise a willing and able cohort of workers and allow pensioners to supplement their income, work more hours and help address the staffing challenge,” he says.
Zahra adds that the shortages are pronounced within specialist roles such as data and digital, which is stifling the growth and performance of businesses within critical areas of e-commerce. Hair and beauty professionals and specialist roles particularly within regional areas are also acutely impacted.
“We also need to see reduced red tape when it comes to immigration, so we can get more skilled foreign workers into the country along with more international students, who are sorely needed to fill frontline roles across retail and hospitality.
“We are competing globally for talent and unfortunately our reputation has been damaged because of the lockdowns, meaning we are not the attractive option we once were for foreign workers.
“Without government intervention, the labour and skills crisis will only deteriorate further and push some businesses to the brink. You cannot have an economic recovery without a retail recovery and this is also a major handbrake on growth and productivity,” he concludes.
